At ace291, we believe that gaming should always be fun – never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every Filipino player the tools, information, and support they need to stay in control.
Six pillars of responsible gaming that ace291 upholds for every player on the platform
Every new ace291 account goes through a strict KYC (Know Your Customer) process. We verify government-issued IDs to confirm that all players are 21 years old or above before they can deposit or play. No exceptions, walang palya.
Set your own daily, weekly, or monthly deposit and loss limits directly from your ace291 account settings. Once a limit is in place, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period – giving you time to think it over.
Losing track of time is one of the most common signs of problem gambling. ace291 lets you set a maximum session duration. You'll receive a reminder as your limit approaches, and the platform will automatically log you out when the time is up.
ace291 sends periodic on-screen notifications during your gaming session showing how long you've been playing and your net result. These reality checks help you stay aware of your activity and make informed decisions about whether to continue.
If you feel you need a break, ace291 offers both temporary self-exclusion (minimum 30 days) and permanent self-exclusion. Once activated, your account is locked and you will not receive any marketing communications. Contact our support team to activate self-exclusion at any time.
Our dedicated support team is available around the clock via live chat. Whether you need help setting limits, requesting self-exclusion, or just want to talk to someone about your gaming habits, we're here for you – anytime, any day.
A quick reference guide to all the player-protection tools available on the ace291 platform
| Tool | What It Does | How to Activate | Takes Effect |
|---|---|---|---|
| Deposit Limit | Caps the total amount you can deposit over a set period (daily / weekly / monthly). | Account Settings → Responsible Gaming → Deposit Limits | Immediately (reduction) / 24 hrs (increase) |
| Loss Limit | Stops play once your net losses reach a defined threshold within the chosen period. | Account Settings → Responsible Gaming → Loss Limits | Immediately (reduction) / 24 hrs (increase) |
| Session Time Limit | Automatically ends your gaming session after a set number of minutes or hours. | Account Settings → Responsible Gaming → Session Limits | Next session |
| Reality Check | Displays a pop-up at regular intervals showing time played and net result. | Account Settings → Responsible Gaming → Reality Checks | Current session |
| Temporary Self-Exclusion | Locks your account for a minimum of 30 days. Cannot be reversed during the exclusion period. | Contact ace291 Support via live chat | Within 24 hours of request |
| Permanent Self-Exclusion | Permanently closes your ace291 account. Irrevocable. | Contact ace291 Support via live chat | Within 24 hours of request |
| Account Cooling-Off | Temporarily suspends your account for a short period (1–7 days) while you take a break. | Account Settings → Responsible Gaming → Take a Break | Immediately |
Gambling should always be entertainment – not a way to earn money or escape problems. If you find yourself answering "yes" to several of the questions below, it may be time to use ace291's responsible gaming tools or seek professional support. There's no shame in asking for help, pare.
Problem gambling affects people from all walks of life – from Makati to Cebu, from Davao to Quezon City. The important thing is recognising the signs early and taking action before it affects your finances, relationships, and well-being.
🛑 Gambling is addictive. Know when to stop.
If you or someone you know needs help, please reach out to ace291 support or a professional counselling service.
Ask yourself honestly – do any of these apply to you?
If you answered yes to two or more of these questions, we strongly encourage you to use ace291's self-exclusion tools or contact a professional support service.
Simple habits that keep gaming fun and under control
Decide how much you're comfortable spending before you open the ace291 app. Treat it like a night out – once the budget is gone, the session is over. Never gamble with money you need for rent, bills, or your pamilya.
Use ace291's session time limit feature or simply set a timer on your phone. Taking regular breaks helps you stay clear-headed and prevents the kind of extended play that can lead to poor decisions.
The house always has an edge. Treat any winnings as a bonus, not an income. If you find yourself relying on gambling to pay bills or expecting to win back losses, that's a sign to step back and reassess.
Chasing losses is one of the most dangerous gambling behaviours. If you've hit your loss limit for the day, log out and do something else. Tomorrow is another day – and ace291 will still be here when you're ready to play responsibly again.
ace291 is proud to be a platform where Filipino players can enjoy world-class casino games in a safe, fair, and responsible environment. Set your limits, know your boundaries, and play for fun.
🔞 21+ only · Gambling is addictive. Know when to stop.